PROCESSING TIME: We need 7-10 business days (excluding holidays and weekends) to process and ship your item.
Estimated delivery times are determined by two factors: order processing time and transit time. In-stock items will be shipped once the item has been located, your payment has been confirmed, and the shipping address has been verified. For most orders, this process begins once your online order is submitted. Depending on when you place your order, the order process may not start until the next business day. Remember that Monday through Friday are business days. Due to shipping delays during the holidays, order processing times may be longer than usual.

Our responsibility for loss or damage to your order ends when it arrives safely at the shipping address.
We will not replace any items or packages that we have delivered to you. Any item damaged by packaging must be refused. Any item lost after it has been delivered to you is your responsibility.

Please note that items shipped internationally from the United States may take longer to arrive due to increased security at border crossing points, shipping, handling charges, and customs; as a result, you will be charged import fees. The transport company will contact you to collect the fees in order for you to receive the package.

PROBLEMS WITH THE SHIPPING COMPANY (USPS/UPS/DHL): We only issue refunds when we make a mistake (ie, if we ship to the wrong mailing address other than the one you provided). We do not refund or acknowledge disputes if we ship to the correct mailing address and the status is reflected as delivered. We do not accept responsibility for non-delivery claims caused by USPS error. At this time, we can only replace lost shipments.